Returns and Refunds

Right of withdrawal

The customer is invited to carefully read the information on the right of withdrawal.

 Correct procedure for exercising the right of withdrawal::

  • Access the 'My Account' section via the user icon 002-user.png
  • Go to the "Order History and details" section
  • Click on "Details" next to the reference order
  • Select the product(s) to be returned with a tick
  • Indicate the reason for the return
  • Click on "Request a refund"


 The 'customized products' with engraving on the back, marking on the dial or with any type of personalization on the watch CANNOT be returned because they are excluded from the RIGHT OF WITHDRAWAL pursuant to article 59, paragraph 1, letter c) of the consumer code being considered personalized or tailor-made products.

The 'made-to-measure products' on which the bracelet has been made to measure cannot be returned because they are excluded from the RIGHT OF WITHDRAWAL pursuant to article 59, paragraph 1, letter c) of the consumer code, being considered customized products or on measure.

The customer can assert the right of withdrawal within 14 days from the day of receipt of the goods by sending a return request to the Seller.

Once the customer has sent the return request within the deadline indicated above, the same will receive a communication in the reserved area regarding the return authorization from the seller containing the instructions for sending the goods. Within the next 14 days, the customer must return the products to the seller, together with the Return Authorization Form, sending them to the address indicated in the return authorization.

In order for the right of withdrawal to have been validly exercised, the products together with the original packaging must be returned to the seller, at the address indicated in the return authorization, within the following 14 days from the receipt by the customer of the return authorization, together with, if issued, to the purchase invoice and to the seller's return authorization, intact, unworn, unused, undamaged and in the original packaging.

The customer is responsible for the decrease in the value of the products resulting from the manipulation of the goods other than that necessary to establish their nature, characteristics and functioning.

The products with their original packaging must be sent to the seller in a single shipment. The seller, in fact, reserves the right not to accept products of the same order, returned and shipped at different times.

The return shipping costs will be borne by the customer and it is necessary to use a traceable shipping method with signature on delivery.

In no case will parcels be collected cash on delivery or carriage forward.

The customer is recommended to ship the products with their original packaging to be returned, ensuring the full amount of the goods and taking care to receive a shipping number to allow tracking of the shipment. The seller will not be responsible for reimbursement or compensation relating to products shipped by the Customer but which have never been received by the seller due to loss, theft or damage that are not attributable to the same.

If the methods and terms for exercising the right of withdrawal are respected and if the products, together with the original packaging, are returned intact, unworn, unused and undamaged in the original packaging, the seller will refund the customer the price of the products purchased within a maximum period of 14 days from the date on which the seller received the package at its headquarters. Shipping costs, if incurred, will not be reimbursed.

The refund will be made using the same payment method used for taking charge of the order. In case of payment by cash on delivery, the customer must provide the seller with the bank details where the refund can be made.

In no case will returns be accepted sent without authorization, or sent without following the return procedure indicated by the seller.


Legal guarantee of the Products

For any lack of conformity existing at the time of delivery of the products, the customer, in accordance with the provisions of article 130 of the consumer code, will have the right to restore the conformity of the product without charge by repair or replacement or, if this is not possible, to a reduction in the purchase price or to the termination of the online sales contract.

The seller is liable for lack of conformity if they occur within two years from the date of delivery of the product. The customer must, however, report the lack of conformity within two months of its discovery, by sending an e-mail to the customer service at which must indicate the code relating to the order and the problem found by attaching where possible some photos relating to the same.

The seller will contact the customer to arrange the collection of the product.

The seller reserves the right to verify the existence of the reported defect, and to carry out the repair or replacement only after this check.

If, following this verification, there is no lack of conformity, the seller reserves the right to charge the customer the costs of verification, restoration, and transport.

For commercial guarantees, if any, the customer is invited to carefully read the relevant certificates delivered with the products.


Responsibility of the seller

The seller will do its best to ensure that the contents of the site are updated; however, the absolute absence of any errors and/or inaccuracies (typing errors, inaccuracies or omissions, for example relating to the price, availability of the product, and the product information sheet) cannot be excluded. The seller therefore reserves the right to correct errors, inaccuracies or omissions even after the purchase order has been sent and also reserves the right to change or update information at any time without prior notice.



The personal data requested when placing the order are collected by and processed on computer media in order to satisfy the obligations arising from the contract concluded with the customer and will in no case and for any reason be transferred to third parties.

Delmax s.r.l. ensures its customers compliance with the legislation on the processing of personal data, governed by the privacy code referred to in Legislative Decree N. 196 of 30.06.03.

The data controller is Delmax s.r.l. the customer, at any time, has the right to withdraw consent to the processing of personal data with written communication to be sent to

Delmax s.r.l. guarantees assistance for overwritten contacts from Monday to Friday from 9.00 to 17.00

To the customer, who declares to have received the information pursuant to art. 13 and on the rights due to the same, pursuant to art. 7 of Legislative Decree. n. 196/2003, has the right to access their data in the manner provided therein. Marketing communications (newsletters) will be sent only with the explicit consent of the customer issued together with the authorization for processing and sending, in the appropriate registration form on the online site.



Any complaints may in any case be sent to the seller by e-mail at


Settlement of disputes

Pursuant to Article 12 letter f) of Legislative Decree 9 April 2003 n. 70, the competent court for disputes relating to this contract is that of the place of residence or elective domicile of the consumer if located in the State of the Italian Republic, mandatory forum pursuant to art. 66 bis of the Consumer Code.


Applicable law

The conditions of sale and the online sales contracts are governed by Italian law and in particular by the legislative decree 6 September 2005 n. 206, on the consumer code, as amended by Legislative Decree. 21 February 2014 n. 21 with specific reference to the legislation on distance contracts and the legislative decree 9 April 2003 n. 70 on certain aspects concerning electronic commerce.